Limo.Net Internet Services
Technical Support

Connection Problems

These are problems you encounter when you first try to dial Limo.Net, or unexplained disconnections you experience when you are already connected. Below are some common errors, and the causes for them:

The Computer is not Receiving a Response from the Modem - If you have an external modem, make sure that it is plugged in and turned on. If you have an internal modem, this usually means there is a problem with the modem itself, or the computer's modem configuration is not correct. Reboot the computer. If the problem is not eliminated, contact a computer repair facility or the tech support service that came with your computer.

Dial-Up Networking cannot find the specified modem or select a new modem before you dial - This means that your modem configuration changed since the last time you attempted to connect to the Internet. Click OK, and the connection Properties window will appear. In the box labeled, "Connect Using: " the modem it expects to find appears. Click on this modem to reveal a drop down menu of modems to choose from. Select a different modem, and click OK.

Dial-Up Networking could not negotiate a compatible set of network protocols... - This has to be the most vague catch-all error that Windows 95/98 returns. The best thing to do is check to make sure your configuration is exactly right.

The Computer you are Dialing is Not Answering - Listen to your computer.

• If you hear it endlessly ringing, check to make sure you are dialing the correct number. For a list of dialup numbers, Click Here. Sometimes Windows will attempt to dial the number as a long distance call. Check your Dial-Up Networking configuration to make sure it isn't using the country code and area code.
• If you hear it start to connect, then you receive this message, you probably need to increase the amount of time Windows allows to establish a connection. Go to My Computer -> Dialup Networking. Right click on your Internet connection, then select Properties. Click the Configure button. Click the Connection tab. Remove the check from "Cancel call if not connected within..."

You have been disconnected from the computer you dialed... - The cause of this error depends on the point at which it occurs in the dialing process.

• Immediately after the modem handshaking (the screeching sound) is complete - The initial connection could not be established. This may be due to simple modem misconfiguration, or serious modem driver incompatibility. Check to make sure you are using the proper modem driver. If after you have verified these settings, the problem still persists, then the problem is usually more serious and you should contact a computer repair facility or the tech support service that came with your computer.
• Immediately after the "Verifying username and password" message appears - This generally means that your computer and our system couldn't agree on an appropriate way to communicate. This may also be due to excessive noise on the phone line during the dialing process.
• After you have been prompted for a password - If you incorrectly enter a password three times, you will receive this message. Double-check that you are entering your username and password exactly as shown on your Account Information sheet.
• After you have been connected for a while - The most common cause for this is an inactivity timeout. This means that you have not transmitted or received any information for a period of 15 minutes. Pay careful attention to the amount of time that passed between the last time you loaded a new web page or checked your email, and the time you were disconnected. If the time is consistent, the most likely culprit is the idle timeout.

  Phone line noise is the next biggest factor. Many people introduce extra noise into the phone line just by the way they wire in their computers. Make sure you do not have any extraneous components between your computer and the wall. Examples of these components would be an answering machine, phone line surge suppressors, and splitters.

  Last, but not least, make sure you have disabled call waiting by dialing *70 before you dial the Internet. If you have call waiting and someone calls you while you are connected, the "click" will disconnect you.

It keeps asking me for my password - Check the following:

• Ensure you have entered the username and password exactly as they appear on your Account Information sheet. The username and password are case sensitive, so uppercase and lowercase is important.
• Make sure the Caps Lock key is not on. This would cause you to inadvertently enter the password in all uppercase letters. You would most likely not notice this, since the password appears as a series of asterisks (*).
• Delete the entire username and password, re-enter them, and try again. Sometimes, you may accidentally put a space before or after your username or password, which would cause you to not be able to log in.
• Does anyone else have your username and password? If you have relatives or business associates who also have access to your account, they may already be connected when you are trying to get connected. With a standard dialup account, only One user may be connected at a time with a given account.
• Have you paid your bill? If you are sufficiently delinquent on your Internet bill, your service may have been inactivated.

You will only be able to try to enter your password three times before you are disconnected.

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Limo.Net Internet Services: 541.926.2009
National Toll Free 800.767.3932
FAX 541.926.9874
Snail Mail: 181 34th Ave SW Albany, OR 97322-3849

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